Privacy Policy
Last Updated: September 2025
Introduction
Axiom Labos is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our educational services. By accessing or using our services, you agree to the terms outlined in this policy.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- • Register for courses or create an account
- • Submit contact forms or inquiries
- • Subscribe to newsletters or communications
- • Participate in surveys or feedback requests
- • Communicate with our support team
This may include your name, email address, phone number, professional information, and payment details.
Automatically Collected Information
When you access our website, we automatically collect certain information about your device and browsing activity:
- • IP address and location data
- • Browser type and version
- • Operating system and device information
- • Pages visited and time spent on pages
- • Referring websites and search terms
- • Cookie and tracking technology data
Course and Learning Data
For enrolled students, we collect information related to your learning activities:
- • Course enrollment and completion status
- • Assignment submissions and project work
- • Assessment results and progress tracking
- • Discussion forum participation
- • Interaction with course materials and videos
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
Provide access to courses, process enrollments, deliver educational content, track progress, and issue completion acknowledgments.
Communication
Respond to inquiries, send course updates, provide technical support, and deliver newsletters or promotional materials with your consent.
Improvement and Analytics
Analyze website usage patterns, improve course content and platform functionality, conduct research, and develop new educational offerings.
Legal and Security
Comply with legal obligations, protect against fraud and security threats, enforce our terms of service, and resolve disputes.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: You have given explicit permission for specific data processing activities, such as marketing communications.
- Contract: Processing is necessary to fulfill our obligations under a contract with you, such as providing course access.
- Legitimate Interest: Processing serves our legitimate business interests, such as improving services and preventing fraud.
- Legal Obligation: Processing is required to comply with applicable laws and regulations.
Data Sharing and Disclosure
We may share your information with the following parties:
Service Providers
Third-party companies that help us operate our business:
- • Cloud hosting and infrastructure providers
- • Payment processors for transaction handling
- • Email and communication platforms
- • Analytics and performance monitoring tools
- • Customer support and CRM systems
Business Transfers
If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
Legal Requirements
We may disclose information when required by law, to respond to legal processes, protect our rights, prevent fraud, or ensure safety and security.
Aggregated Data
We may share anonymized, aggregated data that does not identify individuals for research, marketing, or business development purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- • Encryption of data in transit using SSL/TLS protocols
- • Secure storage with access controls and authentication
- • Regular security audits and vulnerability assessments
- • Employee training on data protection practices
- • Incident response procedures for data breaches
- • Limited access to personal data on a need-to-know basis
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to improve our security measures.
Data Retention
We retain personal information for different periods depending on the purpose:
After the retention period, we securely delete or anonymize personal information. Some records may be retained longer when required by law or for legitimate business purposes.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
Request a copy of the personal information we hold about you and receive it in a structured, commonly used format.
Rectification
Request correction of inaccurate or incomplete personal information we maintain about you.
Erasure
Request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
Restriction and Objection
Request restriction of processing or object to certain uses of your personal information, particularly for marketing purposes.
Withdraw Consent
Withdraw consent for data processing activities that require your permission, without affecting prior processing.
Lodge Complaints
File a complaint with the Personal Data Protection Commission of Singapore or your local data protection authority.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.
International Data Transfers
Axiom Labos operates primarily in Singapore. If you access our services from outside Singapore, your information may be transferred to, stored, and processed in Singapore or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.
Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Axiom Labos.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will post the updated policy on this page with a revised "Last Updated" date. Material changes will be communicated through email or prominent notice on our website. Continued use of our services after changes indicates acceptance of the updated policy.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Axiom Labos
21 Collyer Quay, Ocean Financial Centre
Singapore 049320
Phone: +65 6738 4925
We will respond to privacy inquiries within 30 days and work to address your concerns promptly and thoroughly.